GENERAL QUESTIONS

Question: Why is your Dollar-INR rate Rs 1 higher than existing exchange rate?

Answer: Dollar rates are different for buy & sell options. Overseas transactions require a bank charge which is normally Rs 1 higher than the existing rate. Moreover, this rate is applicable on the day of your payment date.

 

Question: Can I pay full Amount now to avoid the USD-INR Fluctuation?

Answer: Yes, In that case full amount shall be charged as per current exchange rate+1 without affecting any future fluctuations in USD Rates.

 

Question: I am a Non Indian customer & wish to Wire Transfer/Bank Transfer. Would I be charged any costs?

Answer: Certain banks may charge between 5-20 USD for overseas transactions. You may enquire this from your respective bank. Kindly note that this charge is borne by you.

 

Question: Can I pay in any other currency than USD/INR?

Answer: You can pay Booking Hold Amount (Token Amount) of 300 USD in 56 different currencies like GBP, Euro, Yuan etc. However, Booking Confirmation & Booking Full Balance Amount needs to be transferred in USD/INR by Bank Transfer/Wire Transfer Only. You can simply contact your bank to convert your currency into USD.

 

Question: I am a Non Indian customer & wish to pay everything via Credit Card. Is it possible?

Answer: You can pay Booking Hold Amount (Token Amount) of 300 USD through credit card. However, Booking Confirmation & Booking Full Balance Amount needs to be paid by Bank Transfer/Wire Transfer Only.

 

Question: Who will make my bookings & whom do I need to contact after bookings?

Answer: Once your bookings are made, they are automatically diverted to the Post Sales department for processing. They are the ones to send you vouchers, Receipts & Invoices & shall contact you automatically. You can contact them at Vouchers: info@thetouring.in Receipts/Invoices: info@thetouring.in with your booking ID regarding payment information, queries & amendments.

 

Question: Is the payment on your website safe?

Answer: We don’t record any details of your card information. All transactions are carried with 3rd party associates who provide 100% security guarantee for your transactions.

 

FREQUENTLY ASKED QUESTIONS

Question: Would you give us any receipt of the booking hold amount?

Answer: Yes, you will get receipt for every payment done to The Touring. The receipt will be mailed to your email id registered with us.

 

Question: Can this 25% (Booking Confirmation) amount vary?

Answer: Yes, In peak seasons some hotels may ask for 100% Booking confirmation amount to confirm the bookings or certain activities may be charged full in advance. To avoid rush & last minute non availability, we can ask for a higher booking confirmation amount than 25%.

 

Question: Can this Booking Confirmation Amount and Booking full balance amount be paid via Payment gateway or Via Credit Card through PayPal (For Overseas customers)?

Answer: NO, we don’t accept full payments via Credit Card from Overseas customers. Remaining amount needs to be deposited in our Foreign Currency account via Wire transfer/Bank Transfer. This facility can be easily availed through most of the banks across the world. It takes normally 3-4 days for payments to reach us. Once we receive payments, we shall acknowledge you.

 

Question: Can this Booking Confirmation Amount and Booking full balance amount be paid via Payment gateway on website for Indian Customers?

Answer: Yes, but in that case 2.5% Gateway charges is applicable on the paid amount. It is better to add our Indian bank account as a beneficiary & transfer via net banking or Cash deposit. Cheques shall be acknowledged once processed & clear.

 

Question: Would you give us any receipt of the Booking full balance amount?

Answer: Yes, we shall issue only 1 single Invoice after the full payment received. For the intermediary payments, payment receipts are sent on your email id as the confirmation of payment received.

 

Question: Do you give Invoice & Vouchers as soon as you receive full payments?

Answer: No. Invoice takes usually 3-4 working days after the full payments. Vouchers are normally provided 7 days before the travel date.